Start small, scale as your customer journeys, teams, integrations, and AI governance needs grow.
Start with one governed workspace, then scale into more agents, journeys, integrations, reporting, and support as the business case expands.
For testing and early experimentation
Start with one governed workspace and validate the fit.
Best for testing and validation
For SMEs and growing teams
Typical fit for growing customer operations and lean teams.
Best for SMEs and growing teams
For serious AI-enabled customer operations
Recommended for governed operations with workflows and integrations.
Best for serious AI-powered operations
For large organisations needing governance, security, and scale
Commercial terms shaped around governance, integrations, and deployment scope.
Best for large and regulated organisations
The platform stays consistent while entitlements broaden across agents, channels, workflows, analytics, governance, and onboarding support.
| Capability | Free | Growth | Professional | Enterprise |
|---|---|---|---|---|
| AI agents and conversations | ||||
| Workspace scope | 1 workspace | 1 live workspace with team access | Operational workspace with role-based control | Multi-brand or multi-country rollout |
| AI agents | 1 AI agent | Multiple AI agents | Specialised agent portfolio | Governed agent estate across teams |
| Conversation capacity | Limited conversations | Operational monthly volume | High-volume customer operations | Contracted scale and throughput |
| Prompt and agent control | Basic prompt setup | Shared prompt updates | Versioned prompts and agent tuning | Governed approval and change control |
| Channels and integrations | ||||
| Customer channels | Web workspace testing | WhatsApp or Messenger | Multi-channel operations | Omnichannel and custom channel programs |
| CRM and external systems | Manual export | Basic CRM integration | API and webhook access | Custom integrations and data connectors |
| Bring your own AI provider | Not included | Available during upgrade | OpenAI, Gemini, Anthropic, and more | Provider policy, controls, and fallback design |
| Payment and business APIs | Not included | Basic integration support | Supported via APIs and webhooks | Custom gateway and journey integration |
| Customer journeys and workflows | ||||
| Lead capture and routing | Basic lead capture | Lead capture with team routing | Multi-journey orchestration | Cross-team orchestration and policy routing |
| Workflow automation | Manual follow-up | Template workflows | Advanced workflows and approvals | Custom business workflow programs |
| Training and optimisation | Manual updates | Prompt and journey refinement | AI training module | Structured optimisation with customer success |
| Analytics and reporting | ||||
| Core analytics | Basic analytics | Standard analytics | Advanced analytics | Executive reporting and custom views |
| Journey and workflow reporting | Not included | Basic funnel visibility | Journey and workflow performance | Cross-market reporting and governance insight |
| Outcome intelligence | Starter visibility | Team-level outcome tracking | Operational outcome intelligence | Custom KPIs and board-level reporting |
| Governance and security | ||||
| Access controls | Single admin setup | Team access | Role-based access | SSO/SAML and enterprise identity |
| Governance scoring | Not included | Basic operating controls | AI governance scoring | Advanced governance and compliance |
| Auditability and deployment | Basic logs | Standard workspace activity | Operational audit visibility | Audit logs plus private or dedicated deployment |
| Support and onboarding | ||||
| Onboarding | Self-serve | Guided setup | Launch planning and enablement | Dedicated onboarding |
| Support | Community support | Email support | Priority support | Dedicated customer success and SLA support |
| Commercial structure | KES 0 | Indicative monthly range | Indicative monthly range | Custom commercial terms |
These are the commercial and implementation questions teams usually ask before they move from experimentation into production.
Yes. The Free tier is designed for testing and early validation, and you can move into Growth, Professional, or Enterprise as your journeys, team needs, and governance requirements expand.
Yes. Bring-your-own-LLM support is positioned from Professional upward, so teams that need provider choice, model governance, or cost control can connect their preferred stack.
Yes. The platform is designed for tenant-specific prompts, agent personas, workflows, and operating controls so each workspace can reflect its own business process.
Yes. Growth supports core channel integrations, while Professional and Enterprise are designed for richer API, webhook, CRM, payment, and customer journey integrations.
Yes. Enterprise is intended for organisations that need stronger governance, compliance, auditability, deployment controls, and commercial terms shaped around regulated environments.
Not by default. Platform pricing covers the SaaS operating layer, while variable usage costs such as model tokens, messaging fees, or third-party channel charges are typically scoped separately based on your setup.
Stand up a governed platform for customer conversations, agents, workflows, integrations, analytics, and measurable business outcomes.
